MANAGED IT SERVICES
Everyday IT support, taken care of
Give your people access to 24/7 remote IT support while HDUK takes care of everyday IT requirements. With predictable fixed pricing and dedicated support, your internal team can spend less time resolving day-to-day issues and more time focusing on projects that move your business forward.
Everyday IT support, taken care of
Give your people access to 24/7 remote IT support while HDUK takes care of everyday IT requirements. With predictable fixed pricing and dedicated support, your internal team can spend less time resolving day-to-day issues and more time focusing on projects that move your business forward.
Your IT team shouldn't spend every day fighting fires
Day-to-day IT issues can take valuable time away from both employees and internal IT teams. User support, permissions, new starters, security administration and routine technical requests all need attention, even when your internal resources could be focused elsewhere.
Outsourcing selected IT services to HDUK provides your staff with a dedicated support resource while giving your own IT team greater capacity to work on projects that contribute more directly to the business.
Outsourcing selected IT services to HDUK provides your staff with a dedicated support resource while giving your own IT team greater capacity to work on projects that contribute more directly to the business.
MANAGED IT SERVICES
Dedicated IT support for your people, around the clock
HDUK Remote Managed IT Services provide your employees with access to 24/7 IT support, helping them work effectively while reducing the day-to-day support burden placed on your internal IT resources.
First-line support
Give all end users access to a qualified IT support resource when day-to-day technical issues arise.
Security & protection
ESET endpoint protection is incorporated into each Remote Managed IT Services seat and managed as part of the service.
User administration
HDUK can manage new-user setup, leaver decommissioning, user permissions, authorisations and other system administration changes.
Backup & storage
Each user has access to 20GB of storage, alongside Snapshot Backup to support protection of your systems.
First-line support
Give all end users access to a qualified IT support resource when day-to-day technical issues arise.
User administration
HDUK can manage new-user setup, leaver decommissioning, user permissions, authorisations and other system administration changes.
Security & protection
ESET endpoint protection is incorporated into each Remote Managed IT Services seat and managed as part of the service.
Backup & storage
Each user has access to 20GB of storage, alongside Snapshot Backup to support protection of your systems.
WHAT'S COVERED
Support for the everyday IT tasks that keep your business moving
Managed Services covers a broad range of routine user, device and administrative requirements, giving your organisation one support resource for many of the issues your people encounter during the working day.
User onboarding & offboarding
Remove barriers for new starters while helping securely manage the departure and decommissioning of leavers.
Permissions & administration
HDUK takes responsibility for user permissions, authorisations and system administrative changes.
Printers & scanners
Support includes network printer configuration and setup of supported network scanners for scanning to Hosted Desktops.
Internet performance monitoring
Monitor internet traffic and the quality of service being delivered by your Internet Service Provider.
FREE UP YOUR IT TEAM
Keep everyday support seperate from strategic projects
Your team shouldn’t have to choose between resolving day-to-day IT issues and moving important technology projects forward. HDUK provides ongoing managed support, while our Projects & Consultancy team can focus on migrations, improvements and other strategic initiatives.
Everyday IT support
User issues, setup, permissions, security administration and routine technical requests can be handled through HDUK Managed Services.
Internal IT focus
Your own IT team gains more time to concentrate on projects and initiatives that help move the business forward.
BUSINESS BENEFITS
What Managed Services means for your business
SUPPORT YOU CAN RELY ON
Everyday IT managed by experienced specialists
HDUK provides your employees with a dedicated IT support resource while taking responsibility for many of the routine technical, administrative and security tasks needed to keep your organisation running smoothly.
24/7 IT support
Your staff have access to IT support around the clock to help resolve everyday technical issues.
First-line support for every user
Every end user can access a qualified IT support resource rather than relying solely on internal staff.
Security included
ESET endpoint protection is incorporated into each Remote Managed IT Services seat and managed as part of the service.
Support beyond troubleshooting
HDUK also supports user administration, permissions, onboarding, offboarding, network printers, supported scanners and internet performance monitoring.
We gradually worked through the problems and migrated from what was becoming an old unusable cloud solution to a snappy easily managed one using Office 365, this has been a complete revelation to the way we work. I am now paying less money than I was this time last year too.
Trefor Wilkinson, The UK Career Academy Foundation
+
Years of experience providing IT Solutions
+
Professional firms supported
k+
Users taking benefit from our solutions
TRUSTED BY PROFESSIONAL FIRMS
Ready to take some of the pressure off your IT team?
Tell us how IT support works within your business today and where your team needs more help. Submit your details and we'll get in touch to discuss your requirements and how Managed Services could fit alongside your existing resources.