Business VoIP & Unified Communications
Bring your company and customers closer together
Bring voice, chat, video and collaboration into one cloud-based communications solution, giving your people greater flexibility in how they connect with colleagues and customers.
Bring your company and customers company and customers
Bring voice, chat, video and collaboration into one cloud-based communications solution, giving your people greater flexibility in how they connect with colleagues and customers.
What is Unified Communications?
Voice is no longer the only way customers and colleagues communicate. Chat, voice and video give businesses multiple ways to engage, helping improve customer service and speed of response.
Unified Communications as a Service, or UCaaS, brings these communication channels together and adds collaboration capabilities such as document and screen sharing.
Instead of moving between separate communication tools, your people can communicate and collaborate through a more integrated environment.
Unified Communications as a Service, or UCaaS, brings these communication channels together and adds collaboration capabilities such as document and screen sharing.
Instead of moving between separate communication tools, your people can communicate and collaborate through a more integrated environment.
One Unified Communications solution
Voice
Chat
Screen Sharing
Video
Conferencing
Document sharing
Too many communication tools. Too much wasted time.
Communication has evolved, but many organisations have accumulated tools from several different vendors for internal calls, conferencing, chat and other forms of communication.
That means employees spend time switching between applications or waiting for colleagues to respond, while businesses can end up paying for platforms that are underutilised.
Unified Communications provides a more integrated approach by bringing multiple communication channels together within a single solution.
That means employees spend time switching between applications or waiting for colleagues to respond, while businesses can end up paying for platforms that are underutilised.
Unified Communications provides a more integrated approach by bringing multiple communication channels together within a single solution.
What's included
The communication tools your people need, brought together
Instant messaging
Give your people access to online chat for conversations that require a quicker and more immediate response than email.
Presence
See the availability of co-workers, making it easier to find the right person when assistance is needed.
Video calling
Create a stronger collaborative experience through video, particularly for employees working remotely.
Voice
Access the complete HDUK cloud-based telephony feature set and service as part of the same communications environment.
Start with a message. Move to a call. Bring in the right people.
Unified Communications allows users to move from one communication channel to another without the delays associated with switching applications, installing additional software or scheduling separate conference calls.
Help customers reach the right people faster faster
Better communication isn't only about making life easier for employees. It can also improve how your business responds to customers.
Integration with HDUK telephony means incoming customer enquiries can be routed to the most appropriate employee.
That employee can then check the availability of colleagues and bring them into the discussion or an ad hoc online meeting, helping your team resolve customer issues more quickly.
Integration with HDUK telephony means incoming customer enquiries can be routed to the most appropriate employee.
That employee can then check the availability of colleagues and bring them into the discussion or an ad hoc online meeting, helping your team resolve customer issues more quickly.
Route
Direct incoming enquiries to the appropriate employee.
Check
See which colleagues are available.
Connect
Bring the right people into the conversation.
Resolve
Work together to respond to the customer's enquiry.
KEY BENEFITS
Better communication for your people and your customers
Less wasted time
Move between communication channels without waiting for colleagues to change applications, install software or schedule separate conference calls.
Improved customer service
Route enquiries to appropriate employees and quickly involve available colleagues when additional expertise is required.
Greater agility
The flexibility and scalability of a cloud-based service allow adjustments to be made quickly as business requirements change.
Low and predictable costs
On-net communication channels and inclusive minutes to UK landlines and mobiles are provided for a simple per-user, per-month price.
Reduce unnecessary expenditure
Reduce travel costs and the expense associated with subscribing to multiple separate communication platforms.
Reduced IT overhead
Simplify administration through the HDUK administration interface, while allowing users to make day-to-day changes without involving IT support.
A consistent experience
A similar interface across supported mobile devices and desktops helps minimise learning and encourage adoption.
Communication that can change as your business does
Business requirements don't remain static. Because the service is cloud-based, its inherent flexibility and scalability allow adjustments to be made quickly as your requirements change. The per-user, per-month model also provides a simpler and more predictable approach to communication costs.
Flexible
Adjust your communications as business requirements change.
Scalable
Use a cloud-based service designed to accommodate changing requirements.
Predictable
Bring communication services together through a simple per-user, per-month price.
We gradually worked through the problems and migrated from what was becoming an old unusable cloud solution to a snappy easily managed one using Office 365, this has been a complete revelation to the way we work. I am now paying less money than I was this time last year too.
Trefor Wilkinson, The UK Career Academy Foundation
+
Years of experience providing IT Solutions
+
Professional firms supported
k+
Users taking benefit from our solutions
TRUSTED BY PROFESSIONAL FIRMS
Ready to simplify business communication?
With HDUK Unified Communications, multiple communication channels come together within one cloud-based solution designed to provide greater flexibility as your business requirements change.
No obligation. We'll use your details to contact you about your enquiry.