We have put this brief and easy to read document together for you. Once you have read it you will have a clear idea of HDUK’s onboarding process.
It serves as a guide. Enabling you to be aware and in control of the process.
HDUK are the UK’s Number one IT service provider for Accountancy and other professional services businesses
We have put this brief and easy to read document together for you. Once you have read it you will have a clear idea of HDUK’s onboarding process.
It serves as a guide. Enabling you to be aware and in control of the process.
We have been onboarding clients, like you for over ten years which means it won’t be an arduous journey. We aim to make it a stress-free walk in the park.
An ancient proverb states that
So let’s begin…
HDUK are a technology business. The beginning of our partnership begins with a simple human interaction. It’s called having a conversation. Most people book a quick discovery call via the red button on the website. This enables you to book a call with one of our experienced project specialists. The red button will allow you to choose a date and a time convenient for you.
We ask the right questions and listen to your answers. We want to find your real needs. We aim to make it thought-provoking for you.
Understanding your real needs for today and going forward.
We build trust by being open and honest.
Not talking jargon, but solid business practices.
How we start sets the tone for our ongoing relationship. It can mean many virtual meetings online or if needed physical meetings. You’re in control, we can go as fast or as slow as you need to…. HDUK has a large and experienced team across the UK. Based in regional offices nationwide we are able to understand and support businesses like yours.
At this stage you have may have considered other suppliers. We welcome competition, it’s healthy and it keeps us on our toes.
We have seen even some large companies choose almost a one-person business. They always look good on the internet. They don’t always have the skills to handle an account like yours.
We always end up picking up the pieces. So don’t make any painful rash decisions.
Consider factors such as their expertise, security protocols, and service level agreements.
The next step of the journey is for us to put forward solutions and commercials to you.
This proposal will prove how we can resolve your ongoing IT issues and enable you to grow your business.
We never promise more than we can deliver.
The commercials will be clear and will relate to the deliverables. This is important when trying to work out what you’re paying for. HDUK believe in being upfront and we will never hide costs.
Congratulations! You have decided to choose HDUK as your IT partner. You’re joining the many legal and financial firms across the UK who already trust HDUK to power their IT.
A massive 96% of new clients to HDUK already have a legacy service that is no longer fit for purpose. They have outgrown it or quite simply they cannot deal with the constant IT headaches
You’re ready to begin a new way of working, one which will allow you to level up against competitors and win.
We call it our migration process. Every stage is important but getting this right is critical.
Many of our competitors fail at this stage because of a lack of due diligence. Mistakes at this stage can be time-consuming and costly.
By choosing HDUK, you’re joining the many Accountancy and Professional Services firms across the UK who have streamlined their IT operations.
Our dedicated team will guide you through every step, ensuring a hassle-free transition.
You can rest assured that the go-live plan will be delivered on time and with no extra cost.
This is a technical project from audit to go-live but it shouldn’t be confusing for you. We will take you through the process and be right by your side every step of the way.
We build.
We test and test again. Every element must be 100% for the go-live to proceed.
We copy your data. Sometimes a lot of data! It’s valuable and it needs to be moved safely and securely.
It goes without saying and sometimes it’s the little things that matter. Like not giving all your users the same password. Unfortunately, we have seen this kind of inadequate process from our competitors.
You are now in our safe hands. From here it is smooth sailing.
We see some of our competitors call this stage B.A.U.
We know that it is just more unnecessary jargon.
It stands for Business As Usual.
Well, we disagree, it’s not business as usual. It’s business beyond usual. We want you to rapidly level up your business and grow.
This is why HDUK’s footprint is important. We have the scale and the drive to deliver second-to-none technology.
It’s critical to your business that you receive meaningful account management. It keeps you ahead of the game.
We support all your accountancy practice software. Here are some of the more well known:
We have in-house skills and industry-leading knowledge to support your key business applications.
You only have to talk to one company not several if you ever need urgent support.
We hope it has helped you gain enough knowledge to feel comfortable.
We look forward to talking with you soon.
Behind the technology and security that customers have come to know and trust with HDUK, it's our people that make the real difference. We take great pride in offering dedicated IT support for our customers by investing in specialists, that are experts in the tools you use every day. It's why we put people at the heart of our business.
We are dedicated to providing reliable, secure, industry-leading IT solutions to elevate your business, maximise your potential and create a Modern Workplace to be proud of.
Working remotely has never been so important, so join the 7,500 users who already trust HDUK with their hosted services.
